| Kittens and cats need climbing play stimulation and stalking a
play mouse on a cat tree gives them great fun and pleasure while it gives
you the enjoyment of watching your cat play.
- Shipping times & costs
- When will I receive my order?
Your ORDER STATUS will indicates when your order will
leave our warehouse. Most items are shipped via Ground
services (UPS, FedEx, Airborne). When your item is shipped, if
a tracking number available it will be listed next to the item
on your item status. You will also receive an email notice
with the tracking information.
There is no need to email us asking if your order has
shipped or when your order will ship, as you can obtain this
info from your ORDER STATUS. If your item still appears
unshipped after the specified period of time, please CONTACT
US to inquire about its status.
- Why did I only receive 1 item or 1 piece of my order?
As shown in your ORDER STATUS, some items from your order
may be shipping separately. In addition, large furniture
pieces often ship in multiple boxes and often arrive on
different days. Simply refer to the tracking numbers to track
the progress of each piece of your order.
- Why does it cost to much to ship my large item?
Shipping costs for large furniture items can be higher
than you would expect, depending on your distance from the
shipping location. Please remember, our furniture is solid
wood, very heavy, and in addition very large in many cases.
Shipping costs can be high based on the weight and/or the
dimensions of the item.
Rest assured that keeping shipping costs as low as possible
is our goal! We have designed our pieces and their packaging
to minimize shipping charges whenever possible. In addition,
we have priced our items such that they are comparable or less
than physical store prices, even with the shipping costs.
- Do you ship to Canada or outside the continental US?
At this time, we ship only to the continental United
States (lower 48 states).